FAQs

Have a read through our FAQs for more information and if you have any further questions and would like us to get in touch,
click here to send us a message.

  • Support
  • Bank Reconciliation
  • Refunds
  • Foreign Currency
  • Fraud & Risk
  • Point of Sale Devices
  • My PayGate Account
  • Merchant Account
  • How to Sign-up
  • International Payments
  • Mobile Transactions
  • Recurring Payments

During office hours you can contact us on 087 820 2020 and speak to one of our Customer Service agents who are trained to assist you with your integration, alternatively you can send us an email at support@paygate.co.za

The bank usually has the money in your account within 24 hours. It does sometimes take 48 hours. The bank does have a very ‘vigilant’ fraud division and large amounts especially on foreign cards are often ‘intercepted’ by the fraud division. If the money is not in your account within 48 hours it usually means that it is with the fraud division. The fraud division will attempt to contact the cardholder’s bank to ensure the transaction is valid; this is for the merchant’s protection and to ensure that the card holder does not later charge back. The verification process usually adds an extra 24-48 (business) hours to the process, but is dependant on how quickly the cardholder’s bank responds.

Sometimes the bank combines one or more PayGate batches into a single batch on the bank statement or settles part of a batch and settles the outstanding transactions at a later date. Please follow these matters up with the Merchant Services department at your bank, as they will be able to advise as to the reason that this has occurred.

If a transaction/purchase was made before 6:15pm (GMT +2) then you should stop the settlement of the transaction.

Please note that there is an Authorisation on the funds and therefore the bank will hold the funds for a few days and then release them back into the card holder’s account.

When a purchase is made, there is an Authorisation on the funds. The bank will hold the funds for a few days (about 10 business days) and then release them back into the card holder’s account.

South African banks can only process and settle transactions in Rand. To allow our clients to price items on their sites in currencies other than Rand we have developed PayFX – a currency conversion solution that works with our PayWeb service. Using PayFX you can price items in any supported currency on your website.

When a purchase is made the transaction is sent to us in the base currency and then converted to Rand by PayFX using the most up to date exchange rate. The converted amount and exchange rate is clearly displayed to the cardholder before the transaction is processed. If you would like pricing and further information on this service please email support@paygate.co.za

International cards can be accepted through the PayGate Gateway, but you will need to tell us what to process in Rands. The card holder would see the ‘converted’ amount in their own currency on their Bank Statement.

We have developed PayProtector – a proprietary Risk Management Engine. There are 3 versions of PayProtector:

PayProtector – Light
This service scans all incoming transactions and blocks the fraudulent ones before they are sent to the bank for processing.

PayProtector – Advanced
This service generates a report showing the risk scores of all of your successful transactions from the previous day. Therefore you can investigate any High Risk transactions before you dispatch the orders.

PayProtector – Managed
This service is suitable for very large organisations who require a comprehensive risk analysis service.

We recommend to all of our clients that they implement PayProtector – Light as this is very effective in reducing fraud. Please email support@paygate.co.za if you would like to activate this service on your account. Please contact us if you would like pricing for this service.

We do not distribute Point of Sale devices. We offer a virtual Point of Sale product called PayPoint, that eliminates the need for a physical device and does not require any any additional hardware or software.

Your account could be suspended for multiple reasons. To find out why, please email us on accounts@paygate.co.za

If you are selecting either the Starter, Medium or Premium Payment Solution, you will need to set-up an Internet Merchant account at any of our supported banks. We can assist you in applying for this account when you sign up with PayGate.

If you select our PayCollect service, you do not require an Internet Merchant account to accept transactions.

Please fill in the Get Started form on this website. This form acts as an initial application for a PayGate account. One of our Sales Consultants will contact you and assist you with the sign-up process.

Using PayGate you can accept payments from American Express, Diners Club, MasterCard and Visa cards issued anywhere in the world.

Yes, our PayHost product is ideally suited to mobile app payments.

PayHost gives you full control over the look and feel of the payment page. This allows your developer to handle the challenge of content presentation and layout on the mobile device in a way that suits your application.

Yes, our PaySubs and PayBatch products have been designed with recurring transactions in mind.